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Purchasing FAQs

As a leader in the field of antibody research and development, Creative Biolabs provides a variety of antibodies and antibody-related services to our global partners. Here, Our Frequently Asked Questions (FAQs) will answer your commonly asked questions on products purchasing. You can obtain most answers to your questions in the FAQs during your ordering process. If you still have any questions or in antibody research, please do not hesitate to contact us.

  1. How do I place an order?
  2. We mainly accept online orders, please see the contact us page for address, telephone, fax, and email details. Once we receive your Purchase Order (PO), we will proceed with it as soon as possible.

  3. What information do you need in my PO?
  4. To process your order we need the following information:

    • Product code(s) of the item(s) you order
    • Shipping address and billing address
    • Purchase Order Number or credit card
    • Telephone number
    • Email address and/or fax number
  5. What is the procedure to revise a Purchase Order?
  6. After an approved purchase order is transmitted to us, if the product(s) has not been shipped, the requisitioner must inform us that the product(s) is not required, that we will not ship the product(s), and that a formal purchase order change order (POCO) will be issued and transmitted to us.

  7. When do you ship?
  8. All in-stock orders received Monday through Fridays will be shipped in 1-2 weeks

  9. What is the transit time?
  10. For Europe and North America we ship for delivery in 2-3 days. For other parts of the world, depending on the country, the transit time is between 3-5 days.

  11. Storage and shipping
  12. Most of our antibody products are stable at room temperature for long periods of time, thus they are shipped in a 4ºC refrigerated packaging, which has been shown to provide a stable environment for products in transit. However, other product types such as some active proteins are more sensitive to temperature changes and therefore require to be shipped with dry ice.

    Although a product is stable for the shipping at ambient temperature, however, for the long-term stability of a product, storage in the refrigerator or freezer is often recommended. If you have any specific shipping requirements, please contact us.

  13. Is the product in stock?
  14. Generally, most of the products displaying on our website are in stock. If the products you need are not in stock, we will let you know immediately.

  15. Can I get a discount?
  16. We offer volume discounts. Please contact us or your local distributor if you would like to receive pricing for a higher volume.

  17. How can I pay?
  18. All payment detailed information will be described on the invoice that you will receive after your order is dispatched. The invoice will be sent to the billing address you specify. Credit card, check, bank and wire transfer are accepted as methods of payment, for further details please email us.

  19. How do I contact the Customer Service / Sales team?
  20. You can contact the Customer Service teams in the US and Europe as follows:

    USA: 1-631-381-2994

    Europe: 44-207-097-1828

    Fax: 1-631-207-8356


For more information, please see our contact us page.

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